shipping policy

At Behind The Woof, we aim to provide a smooth and reliable shipping experience for every customer, no matter where you are in the world. Once you place an order, we typically process it within 1 to 3 business days. After processing, orders are shipped and delivered within an estimated 7 to 15 business days for the United States, and 10 to 15 business days for Canada and Europe. For Australia, we proudly offer fast delivery within 3 to 4 business days. For other international destinations, delivery may take between 15 and 30 business days. Please note that these are estimated timeframes, and actual delivery times may vary depending on factors such as customs processing, local courier delays, and peak seasons.

We offer free standard shipping on all orders over $50. Orders under that amount may incur a flat shipping fee of $4.95, which will be calculated at checkout. In some cases, items in your order may be shipped separately from different warehouses in order to ensure faster delivery, so that you may receive multiple tracking numbers and packages.

Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can monitor your package’s journey. If you haven’t received tracking information within 5 business days, please contact our support team. Additionally, please be aware that international shipments may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the customer and vary depending on the destination country’s regulations.

If you have any questions or concerns about your shipment, feel free to reach out to us at info@behindthewoof.com. We’re here to help and ensure your shopping experience is seamless from checkout to delivery.